Summary
No refunds are given. Once payment is made, the order cannot be cancelled and the money is not returned.
This applies to every product and service at Rann Shop: top ups, subscriptions, and digital services.
Why there are no refunds
- Digital products (codes, balances, account access) cannot be taken back once delivered.
- Products are delivered automatically as soon as payment is confirmed, so an order is used immediately.
- Digital services start right after payment, so time and effort are already spent.
What to check before paying
- The top-up ID, username, or target number is correct.
- The product, amount, and subscription length match what you need.
- Your email and WhatsApp number are active, since they are used to check your order.
- You have read the whole product description.
Input or selection mistakes made by the buyer cannot be replaced or reversed.
If there is a problem with your order
No refunds does not mean problems are ignored. If payment was received but you did not get your product because of an error on our side, we will verify and resend or reprocess your order.
- Contact us on WhatsApp at 0857-5258-3246 with your order code and proof of payment.
- Delivery problems are handled within 3×24 business hours at most after we receive your report.
- If the cause is a third party (game provider, subscription platform, or payment provider), we help coordinate as best we can, without guaranteeing the outcome.
What we cannot process
- Entering the wrong ID, number, or target details.
- Changing your mind or choosing the wrong product.
- Products that were already used, activated, or shared with others.
- Violations of the Terms & Conditions, including reselling products or services.
Contact us
WhatsApp: 0857-5258-3246
Email: randibisnis2@gmail.com
Support hours: 09:00–22:00 WIB
This policy is part of the Terms & Conditions. By placing an order you confirm you have read it.