Frequently asked questions
Short answers about ordering, delivery, payment, and Rann Shop policies.
What is Rann Shop?
Rann Shop is a digital store selling top ups, subscriptions, and digital services. We are based in Katingan, Central Kalimantan, and serve customers across Indonesia.
What products do you sell?
Three kinds of products: top ups (codes or balances), subscriptions (for example monthly access), and digital services done by hand. See the full list on the Products page.
How do I place an order?
Open the product you want, fill in your name, email, WhatsApp number, and a note or target ID if needed, then place the order. Once it is recorded, follow the payment instructions on the order page.
How long does processing take?
Products are delivered automatically once payment is confirmed. If there is a delivery issue, we resolve it within 3×24 business hours at most. Services done manually follow the schedule agreed on WhatsApp.
Where do I receive what I bought?
Your product appears on your order page. Save that page address, or use Track order with your order code and WhatsApp number.
Which payment methods are available?
Available payment methods are shown at the payment step when you place an order. Make sure you pay the exact amount and follow the instructions shown.
Can I get a refund?
No. All sales are final and there are no refunds. Read the Refund Policy for the reasons and how we handle problems.
I entered the wrong ID or target number. What now?
Input mistakes made by the buyer cannot be reversed or replaced. Please check your details before paying. If it already happened, contact us on WhatsApp right away and we will try to help, without any guarantee.
I paid but my product has not arrived. What should I do?
Reload your order page first. If the status has not changed, contact us on WhatsApp with your order code and proof of payment. We will check and reprocess the order if the issue is on our side.
May I resell Rann Shop products or services?
No. Reselling, acting as a reseller, or dropshipping our products and service results is not allowed. Details are in the Terms & Conditions.
Is there an age limit?
Yes, users must be at least 11 years old. Minors are advised to transact with the knowledge of a parent or guardian.
When can I contact Rann Shop?
Customer support is available 09:00–22:00 WIB on WhatsApp. Messages outside those hours are answered when we open next. Full details are on the Contact page.
How is my personal data handled?
We only use your name, email, WhatsApp number, and order details to process orders and give support. We do not sell your data. Details are in the Privacy section of the Terms & Conditions.
Did not find your answer?
Ask us directly. We reply during opening hours.